Prior to the advent of the COVID-19 pandemic in Kenya in mid-March 2020, Agewatch had planned to roll out one of its three service delivery channels, the daycare service from its Kisumu center in Ojola village, Kisumu-West sub-county. This was scheduled to kick off on March 16, 2020, but could not do so due to the observance of the social distancing controls against COVID-19 pandemic that had set in on March 13.
This sudden change made us change to offer our clients the next service model, the home (domiciliary) care. This operational change required increased resources to train more caregivers (each to visit an elderly client at his/her home). Further, we had to procure necessary personal protective equipment (PPE) as well as appropriate health and hygiene consumables for the clients. Although more involving, this new approach envisages a more personal and impactful delivery to our clients, most of whom live alone with little or no external assistance for them. By the end of June, we anticipate evaluating the impact on the clients so far engaged. Our post-COVID strategy is to ensure we build a sizeable clientele base to onboard our daycare services at the Kisumu center, hence we are working to use this pandemic period as a springboard to achieve that goal.